Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at brookpaint@aol.com. Please note that returns will need to be sent to the following address: Leonard Brooks Harlow Ltd 17 Wych Elm Harlow Essex CM20 1QR

You can always contact us for any return question at brookpaint@aol.com.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All paint mixes/aerosols are made to order and cannot be returned. These are made to the colour code requested as per the manufacturers mixes

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than  10 business days have passed since we’ve approved your return, please contact us at brookpaint@aol.com.